Our Service

Our company has established a full-cycle service system centered around hydraulic motors, providing professional support to customers. Before sale, engineers thoroughly understand the customer's working conditions and requirements, such as heavy-duty and precision equipment application scenarios. They customize suitable motor selection plans and provide detailed technical parameters explanations as well as sample testing support. During sale, they closely monitor the production progress, promptly update the order status, assist customers in preparing for receipt and acceptance, and ensure the smooth delivery of products. After sale, a rapid response mechanism is established to promptly answer technical questions, provide installation guidance and fault troubleshooting services, and efficiently coordinate maintenance or replacement for problematic products, thereby enhancing customer satisfaction through the entire service process.

Our company has established an integrated service system covering the entire lifecycle of hydraulic motors, featuring "pre-sale customization, in-sale support, and post-sale worry-free service," aiming to enhance customer experience through professional services. The company has provided services to over 300 enterprises worldwide, achieving a customer retention rate exceeding 75%, significantly surpassing the industry average (50%). During the pre-sale stage, the company assembles a professional engineering team of 2-3 members to conduct an on-site inspection of the customer's production environment. This inspection not only analyzes core requirements such as equipment load, operating speed, and working environment but also comprehensively considers factors like customer equipment upgrade plans and operating cost budgets, tailoring a unique selection plan for the customer. For overseas customers, the company provides multi-language technical documentation and video explanations to assist customers in completing preliminary technical assessments. Additionally, it coordinates with the logistics team to offer the optimal transportation solution, mitigating risks associated with cross-border shipping. Furthermore, the company provides industry-leading technical consulting services to customers, sharing product application cases under similar conditions to help customers enhance the overall operational efficiency of their equipment. During the sales process, the company establishes a dedicated order docking mechanism, assigning one customer manager and one technical consultant to each order, while simultaneously updating production progress and logistics information. Weekly order progress reports are submitted to customers, and key points and precautions for receiving and acceptance are communicated in advance. For bulk orders and customized orders, the company provides on-site acceptance assistance, with technical consultants demonstrating installation procedures, operating specifications, and basic maintenance skills on-site, assisting customers in completing product debugging and trial operation. For cross-border orders, the company assists customers in handling customs clearance procedures in advance and prepares relevant supporting documents to ensure smooth customs clearance and product delivery. In the after-sales stage, the company sets up a 24-hour rapid response hotline and establishes regional service outlets. Adopting a model combining remote video guidance and emergency spare parts delivery, the company efficiently resolves customer issues. Engineers can provide installation guidance, fault diagnosis, maintenance, and other services. All products come with a 1-year warranty, during which non-human damage can be repaired or replaced free of charge. After the warranty period, lifelong maintenance services are provided at cost price. We regularly conduct customer follow-ups and provide free technical inspections every six months. We also push product maintenance manuals and common fault solutions to help customers extend product lifespan and reduce operating costs.